1. Introduction
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or make a purchase on our websites.
We are committed to respecting your privacy and complying with international data protection laws, including the GDPR (EU Regulation 2016/679).
By using our websites, you agree to the practices described in this Policy.
2. Company Information
This Privacy Policy applies to all websites owned and operated by:
TWINMARKETING83 SRL
Registered Address: Str. Gavriil Musicescu 5 Bl. 7A Et. MEZ. CAM. 2 (AVOCAT), Iași, Romania
Company Registration Number (CUI): 49980187
3. Data We Collect
We collect only the information necessary to deliver our digital services and process your order.
Information you provide directly:
- Username, profile link, or account information needed to deliver the service
- Email address
- Order details
- Support inquiries
Information collected automatically:
- IP address
- Browser type and device information
- Website activity (pages visited, clicks, referring links)
- Cookies and analytical tracking
Payment information:
We do not store any payment card details.
All payments are processed securely by third-party providers (Stripe, PayPal, payment gateways, local payment solutions).
4. How We Use Your Data
We use your data for the following purposes:
- To process and deliver your order
- To communicate with you about your purchase
- To improve our services and website performance
- To prevent fraud, abuse, or illegal activity
- To comply with legal and regulatory obligations
- For customer support
We do not sell, rent, or trade your personal data.
5. Legal Basis for Processing (GDPR Compliance)
We process personal data based on:
Contractual necessity
To provide the service you purchased.
Legitimate interest
To prevent fraud, ensure service quality, and improve website performance.
Legal obligation
To comply with financial, tax, and anti-fraud regulations.
Consent
For analytics, cookies, or marketing (when applicable).
6. Sharing Your Data
We may share your data only with:
- Payment processors (Stripe, PayPal, local payment partners)
- Fraud-prevention services
- Analytics tools (Google Analytics, etc.)
- Customer support tools
- Legal authorities if required by law
We never sell or share your personal data with third parties for advertising.
7. Data Storage & Security
We store data securely and take reasonable measures to protect it from unauthorized access.
Your data may be stored in servers located in the European Union or other regions, depending on the tools we use (e.g., hosting, payment processors).
We use:
- SSL encryption
- Secure servers
- Access control
- Fraud monitoring systems
8. Data Retention
We retain data only as long as necessary:
- Order data: up to 7 years (legal & tax obligations)
- Support messages: up to 3 years
- Technical logs: up to 12 months
- Cookies: based on your browser settings
9. Cookies & Tracking
We may use cookies for:
- Website functionality
- Analytics and performance
- Fraud prevention
- Payment processing
You may disable cookies through your browser, but some features may not work properly.
10. Your Rights (GDPR & Global Privacy Laws)
Depending on your location, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion (where legally possible)
- Restrict or object to processing
- Request data portability
- Withdraw consent (for cookie or marketing consent)
11. Minors
Our services are not intended for individuals under 18.
We do not knowingly collect data from minors.
12. International Transfers
Some tools we use may store data outside the EU.
When this happens, we ensure appropriate protection such as:
- GDPR-compliant processors
- Standard contractual clauses
- Certified data protection frameworks
13. Fraud Prevention & Compliance
We may analyze data to:
- Detect suspicious or high-risk payments
- Protect against chargeback fraud
- Comply with anti-money-laundering (AML) rules
- Prevent misuse of our services
Fraudulent activity may result in account suspension and reporting to relevant authorities.
14. Third-Party Links
Our websites may contain links to external services or platforms.
We are not responsible for their privacy practices.
15. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time.
Updates will be posted on this page with a revised “Last Updated” date.